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Singapore Government

Communications Division

We raise public awareness and garner community support in our collective endeavour to nurture and build lives of fellow Singaporeans.

What We Do

Our key responsibilities include:


Communications & Engagement:

  • Sharing the different ways MSF joins hands with Singaporeans to build resilient individuals, strong families and a caring society
  • Providing digital touch points that make it easier for citizens to access our policies, programmes and services
  • Coordinating partnership and engagement efforts to build greater trust and collaboration between MSF, our citizens, and our community volunteers/partners

Customer Relations:

  • Building a service culture that delivers positive customer experiences
  • Listening to customers' feedback to better our people, policies, systems and processes
  • Training and motivating staff to serve customers well

Who We Work With

  • Members of the Public
  • Frontline Divisions of MSF
  • Media and Content Partners
  • Ministries and Statutory Boards

Our Team

Director
Ms Karolyn Poon
Contact details & team members