We protect individuals and families who are at risk of, or who have been exposed to, abuse and neglect.
What We Do
We are a statutory service and lead in the policies and processes to safeguard the safety and well-being of individuals, families and vulnerable adults experiencing violence, abuse or neglect, under the Vulnerable Adults Act and the Women’s Charter. We ensure the enduring safety of the clients through providing interventions and supportive services. The 2 branches, namely Statutory Intervention and Strategy & Planning, drive the multi-faceted work of the division.
Statutory Intervention (SI) Branch
We conduct social investigation on cases where vulnerable adults are in need of protection and provide case management to the survivors and their families to connect them to relevant services and ensure their safety.
We oversee and provide operational support to the programmes under APS, which include the Crisis Shelters, Protection Specialist Centres (PSCs)*, Integrated Services for Individual and Family Protection Specialist Centre (ISIFPSC) and the Mandatory Counselling Programme. We also work closely with the service providers in the provision of services for vulnerable adults, individuals and families experiencing family violence.
Strategy & Planning (SP) Branch
We oversee the strategy and planning of APS work, which includes policies related to vulnerable adult protection, stakeholder and media engagement, capability development, resource management and data strategy.
We oversee the management of the National Family Violence Networking System (NFVNS), an island-wide system linking the police, hospitals, social service agencies and the Courts to assist victims of family violence through strategic partnerships.
We drive the development of vibrant and sustainable services and programmes for families affected by family violence. These include the Crisis Shelters, Protection Specialist Centres (PSCs)*, Integrated Services for Individual and Family Protection Specialist Centre (ISIFPSC) and the Mandatory Counselling Programme (MCP).
We also advance the professional competency and development of professionals working in the field of adult protection.
* Formerly known as the Family Violence Specialist Centres
Who We Help
We are guided by the Vulnerable Adults Act (VAA) to safeguard any vulnerable adult (VA) by protecting the VA’s right to continue living in a safe environment free from abuse and neglect.
Definition of a VA:
- Is 18 years of age or older;
- Has mental or physical infirmity; and
- Is, by reason of mental or physical infirmity or incapacity, incapable of protecting himself or herself from abuse, neglect or self-neglect.
We are also guided by the Women’s Charter (WC) to protect individuals and families at risk of, or in need of protection from family violence.
Definition of family violence:
- Wilfully or knowingly placing, or attempting to place, a family member in fear of hurt;
- Causing hurt to a family member by such act which is known or ought to have been known would result in hurt;
- Wrongfully confining or restraining a family member against his will; or
- Causing continual harassment with intent to cause or knowing that it is likely to cause anguish to a family member.