The Accreditation Criteria and Standards for Dating Agencies form the checklist against which dating agencies will be assessed in order to achieve accreditation. During the assessment, dating agencies are required to demonstrate that they have met the Accreditation Criteria and Standards.
Agency’s Identification and Disclosure of Business Practices
This standard sets forth the requirement for the agency to provide sufficient information about itself to enable clients to identify the agency. Such information includes agency’s information, profile of the agency’s owners and key personnel, mission statement of the agency, disclosure of their general business practices such as membership scheme, criteria used for matchmaking, pricing, agency policy and refund policy and cooling-off period. The standards required of the agency’s advertising and promotions are also covered in this section.
Commitment to Training and Development
This standard sets forth the requirement for the agency to ensure that dating practitioners take up the prescribed Singapore Workforce Development Agency’s (WDA) Workforce Skills Qualifications (WSQ) training as well as participate in upgrading programmes to continuously enhance their skills and knowledge.
Information Practices and Security
This standard sets forth the requirement for the agency to adhere to guidelines relating to the collection, verification and use of clients’ personal information and ensure the confidentiality and security of clients’ personal information.
Service Recovery and Dispute Resolution
This standard sets forth the requirement for the agency to provide information on how clients can lodge a complaint, adhere to guidelines for responding to the complaints and have in place a system for monitoring complaints.
Commitment to Service Excellence
This standard sets forth the requirement for the agency to have good service delivery plans for their dating activities and services, as well as putting in place a service quality evaluation plan for the dating services provided.