SDN monitors the accredited dating agencies to ensure that they comply with the following SDNTrust Accreditation Criteria & Standards.
Singles are advised to approach the private dating agencies directly about their services and fees as they are not agents/ vendors of SDN. To mediate/ resolve disputes that may arise between singles and the accredited dating agencies, singles can approach independent authorities such as CASE, Small Claims Tribunal or the Singapore Mediation Centre.
SDNTrust 3-Step Dispute Resolution Procedure with clients
Step 1: Identification of Dispute
The accredited agency receives the client’s complaint via telephone, post or email.
Step 2: Resolve to Settlement
The accredited agency will respond and try to resolve the complaint with the client within 3 working days. If the investigation into the complaint cannot be completed within 3 working days, the accredited agency will send a written acknowledgment to the client, indicating the agreed timeframe with client to resolve the dispute.
Step 3: Independent Alternative Dispute Resolution (ADR)
If the dispute remains unresolved, SDN will direct the parties to an independent Alternative Dispute Resolution (ADR) body, such as the Small Claims Tribunal, Singapore Mediation Centre or CASE.
For feedback on the accredited dating agencies and other clarifications, please contact SDN via email (firstname.lastname@example.org) or telephone (Tel: 1800-111-2222).