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TERMS AND CONDITIONS
FOR ADMINISTRATORS OF STUDENT CARE FEE ASSISTANCE (SCFA) SUBSIDIES
be appointed an Administrator of SCFA Subsidies (which include the SCFA Subsidy
(“the Subsidy”) and the Start-Up Grant (“SUG”)), the Organisation shall ensure that the Student
Care Centre (“the Centre”) shall meet all the necessary requirements. The Organisation
shall also ensure that the Centre continues to comply with the following terms
and conditions throughout the tenure of its appointment.
and Centre Fees
a) Accept all students
regardless of their race, language or religion;
b) Obtain the necessary
approvals from HDB/URA to operate the Centre at its premises;
c) Ensure that at least
10% of the students enrolled in the Centre are eligible for, and receive the
Subsidy (“Subsidised Students”);
d) Charge the same rate
of monthly fees to all students enrolled in a particular programme. The Centre shall not
levy additional charges or a higher rate of monthly fees for Subsidised
Students. The fees charged shall be based on the Centre’s published rate for each
e) Notify MSF and obtain
MSF’s acknowledgement of any proposed changes to the Centre’s fees. The Centre
is strongly advised to only effect fee increases at the beginning of the
calendar year to avoid any disruptions to parents. Please also refer to clause
Centre shall provide written updates to MSF, which may include the following
(i) The Centre’s maximum occupancy rate,
(ii) The Centre’s total enrolment,
with a breakdown by primary school levels,
(iii) The number of vacancies,
(v) The number of Subsidised
(vi) Programme staff to child
(vii) The fees charged/Centre fee
structure (if any), and
(viii) Reports of incidents relating to
safety, health, hygiene, illness and serious accidents - that have taken place
in the Centre. The centre must report such incidents within the stipulated time
frame. The details can be found in Appendix A6.
The written updates for 2(a)(i)
to 2(a)(vii) shall be submitted to MSF every 6 months, at a date to be
specified by MSF. The Centre agrees to allow MSF to use the reported
information for data analysis, evaluation and policy-making.
the Centre is taking in students with special needs, it shall (in addition to
its obligation to comply with these terms and conditions) use its best endeavours to
fulfil the key performance indicators set out in this
3 Maintenance of Records
Centre shall maintain
sufficient written records pertaining to the administration of the SCFA
Subsidies to allow MSF or its agent(s) to assess whether the Centre has
complied or is complying with these terms and conditions. Such records shall
include : details of all applicants and beneficiaries, attendance and the
records of Subsidised Students, the SCFA Subsidies applications, renewals,
appeals, withdrawal forms and supporting documents, the Subsidy and SUG payment
advice / approval letters issued by MSF. The Centre shall also retain the
payment receipts issued to all parents of students enrolled in the Centre for
Centre shall retain such records, and all reports referred to in clause 2a
above, for a period of 3 years from the start date of the Centre’s SCFA
Administrator Status. Where a Subsidised Student has withdrawn from the Centre,
the Centre shall be required to retain all records pertaining to the Subsidised
Student for a period of 3 years from the date of the student’s withdrawal. The
maintenance and retention of these written records are only for MSF’s purposes,
and this clause is not intended to affect the Centre’s duty to comply with any
regulations issued by other authorities.
c) The Centre shall
retain all records which were made less than a year ago, within the Centre’s
premises for audit purposes.
d) The Centre shall give
free access at any time, with or without receiving prior notice from MSF, to
the persons authorised by MSF (“authorised inspectors”) to visit its premises.
The Centre shall (a) allow the authorised inspectors to inspect the Centre and all
relevant documents in its possession pertaining to the administration of the
SCFA Subsidies; (b) make copies of any such relevant documents as may be
requested by the authorised inspectors, to be given to the authorised
inspectors, at its own cost; and (c) allow, and if necessary, facilitate, the
interview of any person involved in the administration of the SCFA Subsidies,
by the authorised inspectors.
a) The Centre
shall provide care and supervision for at least 3 hours each day for its
students. The Centre shall display, on its premises, a structured daily-timetable
for the children.
daily timetable shall include the following activities:-
(i) Daily Meals: breakfast
(if applicable), lunch and tea;
(ii) Shower Time; and
(iii) Homework supervision
Hours & Closure of Centre
a) The Centre shall operate
during the following hours to support the needs of working parents / guardians:
(i) Mondays to Fridays: To
be opened no later than 7.30 am and closed no earlier than 7.00pm; and
To be opened no later than 7.30 am and closed no earlier than 1.30 pm.
b) The Centre shall be
closed on Sundays and gazetted public holidays.
c) The above operating
hours shall continue to apply during school holidays.
d) The Centre must inform
the parents of enrolled students of its operating hours. This may be done in
writing, or by displaying the Centre’s operating hours prominently on its
e) Any proposed changes
to the Centre’s operating hours must first be approved by MSF at least 2 months
before the proposed change. The Centre shall also ensure that at least 2
months’ notice is provided to parents of enrolled students before the proposed
the beginning of each calendar year, the Centre shall issue to the parents of
enrolled students a list of dates on which the Centre will be closed in the
relevant calendar year (“Closure Days”). The Centre shall also ensure that at
least 2 months’ notice is provided to the parents of enrolled students before
the proposed change.
g) A Centre based in a
school shall be exempt from complying with the requirements in clauses 5(a) to
(c) above, so long as it operates in accordance with the school’s operating
a) The Centre shall abide
by a minimum programme staff-to-student ratio of 1 staff to 25 students.
b) The Centre shall
develop its standard operating procedures (SOP) on child management, and all
Centre staff shall be familiar, and act in accordance with the SOP. The Centre
shall ensure that the staff of the Centre do not administer corporal
a) The Centre
shall provide a conducive physical environment for its students. The Centre
shall ensure that its premises are designed to meet, for each session, the
recommended indoor usable floor area
ratio of 3 square metres to 1 student.
Centre must ensure it does not exceed the maximum occupancy rate. The maximum
occupancy rate of a Centre is derived as follows:-
For Centres operating
in Civil Defence Bomb Shelters:-
The lower figure
(i) Maximum occupancy load
as per the calculation table submitted for Fire Safety Certificate approval;
(ii) The Centre’s usable
floor area (square metres) divided by 3. E.g. 90 m2 = capacity of 30
students at any point in time.
For all other
(iii) The Centre’s
usable floor area (square metres) divided by 3. E.g. 90 m2 =
capacity of 30
students at any
point in time.
c) The Centre
shall have allocated spaces set aside for a study area, activity area, bathroom
with showering equipment, and toilet facilities. There shall be sufficient and
suitable lighting, furniture, equipment, and common communication boards within
d) The Centre shall be
maintained regularly to ensure cleanliness and hygiene at all times.
a) The Centre shall
adhere to the relevant health advisories issued by MSF, Ministry of Health and
National Environment Agency and be familiar with and abide by the operating
procedures and guidelines in managing health conditions e.g. Hand, Foot and
Mouth Disease, flu epidemic etc., and environmental conditions, e.g. haze.
b) The Centre shall
ensure the safety of all students at all times during operating hours.
c) The Centre must have
and ensure that all Centre staff, volunteers and students are familiar with the
emergency evacuation plan. A list of emergency telephone numbers shall be made
accessible to Centre staff, volunteers and children. The Centre’s exits, stairs
and escape routes shall be free from obstruction. The Centre shall maintain and
ensure that its fire-fighting equipment is in good working order.
d) The Centre shall
maintain a First Aid Kit. At least one Centre staff shall be trained in First
Aid who is ready to administer First Aid in the Centre at all times. The Centre
shall develop SOPs on health, safety and emergency and all Centre staff shall be
familiar with and act in accordance with the said SOPs.
e) The Centre shall
notify the relevant authorities and refer any student who may be subject to physical,
emotional, psychological and sexual abuse, neglect, child exploitation or other
stressors at home, to the relevant social assistance agencies.
Centre staff shall undergo a Pre-Employment medical check-up and ensure that
the form ( click
here to download form ) is duly completed by the doctor conducting the
medical check-up. The Centre shall retain the completed forms on its premises
and produce them for MSF’s inspection during audits. The Centre may only employ
staff who have been certified fit for employment by a doctor registered with
the Singapore Medical Council.
a) The Centre shall first
notify MSF and obtain MSF’s acknowledgement before effecting any of the
to Centre Fees;
of Centre’s appointment as SCFA Administrator; and
changes to the Centre’s ownership or management
After notifying MSF and obtaining MSF’s acknowledgment, the Centre must write
to the parents of all enrolled students to inform them of the relevant changes and
ensure that the relevant notice period (in the table below) is provided before
the proposed changes are effected.
Notice to be given
Changes to Centre Fees
At least 3 months before the
changes are effected
Relinquishment of Centre’s SCFA
At least 3 months before the appointment
as a SCFA Administrator is relinquished.
Any changes to the Centre’s
ownership or management
not to offer enrichment / tuition programmes to students who are not enrolled
in the Centre
a) The Centre shall not
offer enrichment / tuition programmes to students who are not enrolled in the
Centre, during its official operating hours. Floor areas declared as part of the
Centre will be subject to the Ministry’s prevailing requirements of approved
usage (i.e. for student care purposes only).
b) The Centre shall use
its premises solely to provide student care centre services. It shall not
permit the premises to be used for any other purposes.
a) The Centre shall not
proselytise, and shall take all reasonable precautions, measures and means to
prevent proselytising by Centre staff and its agents (undertaking work within
the Centre premises), and by persons making use of the Centre premises.
a) The Centre shall not
employ any individual who:-
(i) Has been convicted in
a court of law in any country for an offence involving dishonesty or moral
turpitude (e.g. forgery, fraud, sexual offences etc.);
(ii) Has been warned by the
police for an offence involving dishonesty or moral turpitude, in lieu of
(iii) Is the subject of a police
investigation, for an offence involving dishonesty or moral turpitude.
b) The Centre shall ensure
that all its staff sign the Declaration of Offences Form ( click
here to download ). The signed Forms must be kept on the Centre’s premises
and be available for inspection during audits.
a) The Centre shall (and
shall ensure that all of its staff, agents and subcontractors) take all
reasonable measures to ensure that Personal Data
held in connection with the administration of the SCFA Subsidies is protected
against loss, and against unauthorised access, use, modification, disclosure or
other misuse, and that only authorised personnel have access to that data.
Disclosure or transfer within or outside of Singapore of any Personal Data obtained
in connection with the Subsidy scheme without MSF’s prior written consent is
not allowed. For the avoidance of doubt, this clause also applies to Personal
Data that is retained by the Centres pursuant to clause 3(a).
with operational directive(s) issued by hosting school
a) School-based Centres shall
comply with all operational directive(s) issued by the hosting school’s
administration. In the event any inconsistency arises from between these terms
and conditions and the hosting school’s operational directives, the operational
directives shall prevail.
with other regulatory requirements
a) The Centre shall
comply with all other regulations issued by other authorities.
with the administration and refund policy for the SCFA Subsidies
a) The Centre agrees to
abide by the prevailing administration and refund policy for the SCFA Subsidies
as specified below, and in Annex A4:
SCFA Subsidies which are disbursed directly to the Centre (via interbank GIRO
direct credit into the Centre’s designated corporate bank account), are to be
used solely for the benefit of the Subsidised Students.
Centre shall ensure that it submits true and correct information in each Student’s
application for the SCFA Subsidies.
Subsidised Student is required to attend the student care centre with an
of at least 50%
in of a given calendar month in order to qualify for fee
assistance that month. With effect from 1 December 2018, the minimum attendance
requirement for the months of June and December (school holiday period) will be
Centre shall ensure that the attendance records of Subsidised Students are
up-to-date, for inspection and audit purposes.
(iv) The Subsidised Student
would still be considered to have fulfilled the attendance requirement (i.e. 30%
for June and December and 50% for the other calendar months), if there are
(accompanied by supporting documents such as valid Medical Certificate or
Letter from School/VWOs) which account for his absences (“valid absences”), and
the sum of his attendances at the Centre and his valid absences meet the
minimum attendance requirement (i.e. 30% for June and December and 50% for the
other calendar months). The Centre shall record the reason(s) for a Subsidised
Student’s absence and keep a copy of the supporting document(s).
(v) If a
Subsidised Student does not fulfil the minimum attendance requirement (by
meeting the criteria in clause 16(a)(iii) or (iv) above), the Centre shall
refund the Subsidy for the relevant calendar month to MSF, within the next
calendar month. The refund shall be effected in accordance with Annex A4.
(vi) The Centre shall keep
A. All refunds of
any SCFA Subsidies; and
B. Any appeals made on
behalf of a Subsidised Student who was unable to fulfil the minimum attendance
requirement (i.e. 30% for June and December and 50% for the other calendar
months), and the outcome of the appeal.
(vii) If the Child
withdraws from the Centre before the assistance period expires, any excess and/or
wrongful claims and payments of the Subsidy and/or SUG received by the Centre
and to which the Centre is not entitled shall be refunded to MSF.
(viii) The Centre shall
require a parent or guardian of the Subsidised Student to provide the Centre
with at least one month’s notice as part of the Centre withdrawal policy. The said
withdrawal policy shall be communicated to all parents and/or guardians of
part of the Subsidy and/or SUG, if not utilised, should be given to the Applicant
or Child. The Subsidy and/or SUG shall not be used to offset any fee arrears
which the Applicant or Child owes to the Centre.
b) The Centre shall
refund any of the SCFA Subsidies which remain unused, or are disbursed in excess
(regardless of whether they are granted based on wrongful claims) to MSF,
within one month from the date it receives a written notification from MSF.
This clause shall survive the cessation or termination of the Centre’s SCFA
Administrator status. MSF reserves the right to set-off the unused amount against
any subsequent Subsidy and/or SUG disbursement(s), and will notify the Centre
of the same.
17 Renewal and Termination
of SCFA Administrator Status
a) Subject to clauses 17(b)(iv)
and (c) below, a Centre must apply to renew its appointment as an SCFA
Administrator before the end of the existing SCFA Administrator Cycle, failing which, its
appointment shall expire at the end of the current SCFA Administrator Cycle.
Such a Centre must provide the parents of all enrolled students notice of its
intention not to renew its appointment at least 3 months before the expiry of
b) MSF may by written
notice inform the Centre of any instance or areas where, in the reasonable
opinion of MSF, the Centre has breached any of these terms and conditions in
this Annex A1. MSF may require the Centre to remedy or rectify such breaches
within a timeframe to be stipulated by MSF. If the Centre fails to rectify or
remedy a breach within the stipulated timeframe, or if the Centre commits a
breach of these terms and conditions which MSF considers to be incapable of
remedy or rectification, MSF shall be entitled to take all or any of the
(i) Publish details of the
Centre’s non-compliance on MSF’s website;
(ii) Reject any new
applications for the Subsidy and/or SUG;
(iii) Shorten the validity
period of the Subsidy and require the Centre to submit applications and renewal
applications more frequently within a time frame to be specified by MSF; and/or
(iv) Revoke the Centre’s
SCFA Administrator status (immediately or within a stipulated period)
anything in these terms and conditions, MSF may in its absolute discretion, reject
a Centre’s application to be appointed an SCFA Administrator, or revoke a
Centre’s SCFA Administrator status in writing, without notice.
d) The Centre may, by
written notice to MSF, relinquish its appointment as an SCFA Administrator.
Such written notice must be furnished at least 3 months before the appointment
is relinquished. The Centre must also provide the parents of all enrolled
students at least three months’ notice of its intention to relinquish its
to these Terms and Conditions
a) The terms and
conditions are subject to change. The Centre will be informed of any changes via email.
b) For clarification,
please email: MSF_Student_Care@msf.gov.sg
1 The Minimum Attendance Requirement
shall be required to attain an attendance rate of at least 50% in each calendar
month, with the exception of the calendar months of June and December where the
attendance rate shall be at least 30%. The attendance rate
shall be calculated using the following formula:
(B + C)
to the number of calendar days in which the Centre operates in the calendar
to the number of calendar days in which the subsidised student attends the Centre
in the calendar month, and
to the number of calendar days in which the subsidised student is absent with a
in the calendar month.
1.2 Once the Centre ascertains that a Subsidised Student’s
attendance rate falls below the minimum attendance requirement for a given
calendar month, the Centre shall be required to refund the Subsidy disbursed in
respect of the Subsidised Student to MSF within the next calendar month. Please
refer to paragraph (3) for the refund procedures.
Withdrawal from the Centre
The Centre will be required to submit a Withdrawal Form to MSF in
respect of every Subsidised
Student who withdraws from the Centre. A copy of the Withdrawal
Form can be obtained from Annex 3 of the Subsidised Student Application Form.
2.2. The Centre should encourage a Subsidised Student to
complete a full calendar month before withdrawing from the Centre. This is so
that the Subsidised Student may enjoy the full SCFA Subsidies for the relevant
2.3 If the Withdrawal Form reflects that at least 1 month’s
notice of his intended withdrawal has been given by the parent or guardian of
the Subsidised Student, the Centre shall continue to receive the Subsidy in
respect of a Subsidised Student until his last day of attendance at the Centre.
If the Subsidised Student’s last day of attendance does not fall on the last
day of the calendar month, the attendance rate shall be calculated based on Paragraph
1.1 above. Once the Centre ascertains that a Subsidised Student’s attendance
rate falls below 50% for the calendar month (or 30% for the months of June and
December), the Centre shall be obliged to return to MSF the entire Subsidy for
the relevant month. Please refer to Paragraph 1.2 for details on how to refund
the Subsidy for the relevant month.
2.4 The Start-Up Grant (SUG) Deposit shall not be released
to the Centre, if it has received a one-month withdrawal notice. The table
below illustrates an example.
withdrawal notice given
Last day 31/5/2019
Disbursement of Subsidies
Subsidy – Disbursed
The Centre submits Withdrawal Form to MSF – reflect 1-month
Subsidy – Disbursed
SUG (Deposit)- Cancelled
2.5 MSF shall not disburse any further Subsidy in respect
of a Subsidised Student should the Withdrawal Form indicate that no notice of
withdrawal was provided. Upon the occurrence of such an event, the Centre may
apply for the Start Up Grant Deposit, if any, to be released to the Centre. The
table below illustrates an example.
No longer attending
withdrawal notice given
The Centre submits Withdrawal Form – reflect no 1- month
withdrawal notice given, and seeks SUG Deposit release, if any.
Subsidy – Cancelled
SUG (Deposit)- Disbursed
For refund of excess payment, you may do so by transferring
through electronic means (e.g. GIRO or Inter-Bank Transfer) to MSF’s bank
account. As the bank account is shared among all divisions in MSF, we therefore
request your assistance to key in details of the payment, based on the Excel
template shown in the link below, and provide us the bank transaction advice
once the refund had been transferred. This is to allow us to identify the
recipient(s) for the intended transfer. MSF’s bank account details, to effect
the electronic payment is as shown below.
Website link to download the Excel template:
3.3 Our bank information is as follows:
Bank account Name: AG/MSF
Bank Name: DBS Bank Limited
Bank code: 7171
Branch code: 015
Bank account number: 015-020294-7
1 Incidents reportable
to MSF are generally those that are life-threatening, or have a significant
impact on safety and security in the Centre or to Centre’s reputation.
2 It is not possible to
produce an exhaustive list. To help assess the severity (both cases of actual
and potential impact), SCFA Administrator can consider:
(i.e. incident still taking place)
of outcome – nature and extent of trauma, level of distress to the person
affected, impact of damage to continuity of services
for incident to be rapidly escalated
of significant adverse media attention
3 SCFA Administrators are required to put
up incident reports to the Student Care Team (Email: MSF_Student_Care@msf.gov.sg) if these incidents
have a potential or actual serious impact on the health, safety and security of
children, teachers and other personnel in the centre. These may include (but
not confined to) the following:
affecting the health and safety of children e.g. accidents requiring medical
treatment, children missing from centre (even if temporary)
of contagious or infectious diseases and mass food poisoning (involving ≥
of police report, e.g. lodged by parents against the staff or SCC operator
crimes committed in the premises, even if there is no harm to teachers or
or sudden death of person under custody or protection or visitors to the
or sudden death of an employee
activity: actual, attempted or planned terrorist activity, sabotage or other
hostile acts against persons or property
or life-threatening injury by accident or use of force
between two or more parties from different racial or religious groups, with
racial or religious connotations where communal discord might result
fire of deliberate or suspicious origin
damage to property including malicious destruction
natural or man-made civil emergencies which cause significant injuries or
threat, anthrax scare or other potential life-threatening related incident
or detention of any employee
missing persons where foul play is suspected
of a serious nature which, by reason of the personalities involved or the
surrounding circumstances, are likely to attract public or media interest
may download the format for writing and submitting the Incident Report from www.msf.gov.sg/studentcare
or refer to the “Guidelines for Student Care Centres” document.
as of 1 October 2019
the Organisation that is operating the Student Care Centre
 The Centre may
charge a different monthly fee depending on the age of the student or the type
of programme which a student has been registered for. However, the Centre’s fee
structure must be published clearly and be brought to the attention of the
parents of all enrolled students.
 Centre should demonstrate good
governance and accountability by reporting the significant incident/accident to
MSF as soon as possible or at least within 12 hours of the occurrence. The
detailed report should reach MSF within 3 working days.
records may include documents such as the Subsidised Students’ homework file,
art and craft and/or enrichment materials etc.
floor area includes only the activity area for students and does not include
ancillary areas such as kitchen, store, toilets and staff office/sick bay. For example, a usable
floor area of 90 square metres can take in approximately 30 students per
Data” means data, whether true or not, about an individual who can be
identified (a) from that data; or (b) from that data and other information to
which the Centre has or is likely to have access.
see paragraph 1.1 of Annex A4 for details on how to calculate the attendance
 MSF considers the following as valid
reasons: the subsidised student (a) has valid Medical Certificate (b) engages
in school activities outside the Centre (e.g. co-curricular activities,
supplementary classes, training for sports and national tournaments), (c)
engages in enrichment activities organised by VWOs outside of the Centre (e.g.
appeal must be submitted via email to MSF_Comcare_SCFA@msf.gov.sg no later than
3 months from the period when the minimum attendance was not met (e.g. If an
SCFA beneficiary did not meet the attendance requirement in December 2018, the
SCC is required to submit the appeal latest by March 2019).
SCFA Administrator Cycle spans a duration of 2 years. Each cycle commences at
the beginning of a calendar year and ends at the end of the following year. MSF
will notify the Centres when the applications for renewal are to be
a student who is enrolled in the Centre and is eligible to receive the SCFA
the Centre operates on Saturday, the number of operating days will include the
Saturdays. If the Child is not enrolled in the beginning of the Month, (A) will
be based on the number of calendar days in which the Centre operates in the
month since the Child is enrolled. However, this only applies for extenuating
circumstances where Child is not able to enrol in the beginning of the Month,
and is subject to MSF’s assessment.
reasons stipulated by MSF are: when the child (a) has valid MC (b)
engages in school activities outside of the Centre (e.g. such as co-curricular
activities, supplementary classes, training for sport and national tournament),
(c) engages in enrichment activities organised by VWOs outside of the Centre
(e.g. tuition classes).