About Us
We Are Professionals With Passion For People.
MSF develops the "heartware" for Singapore through our policies, community infrastructure, programmes and services.
Mission & Values
Our mission and values are at the heart of everything we do at MSF.
Our Mission
To nurture resilient individuals, strong families and a caring society.
Our Values
These values guide how we serve and partner with the community.
We are Professionals
Serve with integrity. Strive for excellence.
With Passion
Committed to our work. Proud ambassadors of MSF.
For People
Respect every individual. Build strong partnerships.
Our Service Philosophy
Our Officers Will...
- Seek to understand your perspective and relate to your situation.
- Be fully present and give careful consideration to your requests.
- Acknowledge and address your concerns promptly.
- Help you navigate the process so that you have a good service experience.
Working Together to Serve You Better
- Our officers will do our best to serve you.
- We ask that you play your part and treat our officers with respect.
- Any abusive behaviour or action that compromises our officers' safety and well-being will not be tolerated.
Getting Things Right
For feedback on Quality Service, please contact us through one of the following channels:
- Call: 1800-111-2222 (MSF Consolidated Hotline – say "QSM" when prompted by the virtual assistant. Airtime charges apply for mobile calls to 1800 service lines.)
- Email: MSF QSM (MSF_QSM@msf.gov.sg)
Our Service Standards
📞 Hotline
We strive to pick up your call within 60 seconds. However, the wait time can be longer when there is high call volume.
✉️ Email
We will reply within 3 working days. For more complex enquiries, we seek your understanding that we may need more time for review before responding to you.