2 October 2018
Mr Dennis Tan Lip Fong
Non-Constituency Member of Parliament
Question
To ask the Minister for Social and Family Development (a) what is the average waiting time required for the registration
of a Lasting Power of Attorney by the Office of the Public Guardian from submission until notification of successful registration; (b) what are the reasons for the waiting time required; and (c) whether the Ministry has any plans to reduce the waiting
time.
Answer
1. The average waiting time required to register the Lasting Power of Attorneys (LPA) received in June 2018 is approximately 60 working days. This includes the mandatory 6 weeks’ waiting
period required under the law.
2. Applications to the Office of the Public Guardian (OPG) to make LPAs have doubled, from an average of 950 per month in 2016 to an average of 1,928 per month for the first seven months in 2018. OPG has
increased its resources to handle the rise in applications, and the waiting time has shortened. Currently, the LPA can only be made in hard copy, which requires manual processing. This impacts efficiency. OPG is undertaking a Business Process Re-engineering
study, with a view towards developing an online, more citizen-centric LPA system, which should cut down processing time.