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Data Management and Sharing

We will ask for your consent to manage and share your personal data across relevant organisations when you seek social services and assistance at the Social Service Offices (SSO), the Family Service Centres (FSC), the Divorce Support Specialist Agencies (DSSA) the Early Childhood Development Agency (ECDA) and Destitute Support Services (Intake Centre and Social Investigation).

What is data sharing and how will it benefit me?

By 'data sharing' we mean the disclosure of data between organisations or the sharing of data within an organisation – for example between the different departments of the Ministry of Social and Family Development (MSF).

Sharing your data with MSF allows us to facilitate the extension of social services and Government subsidies/assistance to you and your family. 

There are many good reasons to share data and benefit you:

MSF-Data Management Info Icons 

More accurate and faster access to assistance

Our staff at the SSOs, FSCs, DSSAs and ECDA will be able to better estimate and explain the amount of assistance and subsidy you may be eligible for. Our staff at the intake centre and the social investigation will be able to better understand your circumstance. This means they will be able to perform a more informed assessment of your needs.

Tailored advice on additional assistance

Staff at SSOs, FSCs, DSSAs, ECDA, Intake Centre and Social Investigation Services will be able to understand your needs and go beyond providing just their services to you. Some examples are when you request for additional assistance to waive your housing arrears with the Housing & Development Board, or when you need a referral for a Medical Social Worker.

Applying for healthcare financing schemes

Your consent for data sharing will also extend to healthcare financing schemes. If you require healthcare financing, the hospital staff will be able to explain to you how much of your bills will be covered by subsidies, MediShield and Medisave.

If I consent to data sharing, who will have access to my personal data, and how will it be used?

Only the Government, approved statutory boards and other organisations approved by the Government will be allowed access to your personal information on a need-to-know basis.

We ensure that the information you provide is kept strictly private and protected at all times. We do this by requiring all organisations that access your information to adhere to strict conditions of confidentiality and to set up stringent security measures and precautions to safeguard your personal data.

For example, staff providing counselling services at any FSC, will only see basic information such as your name, age, address, and any social assistance that you are receiving. They shall not access information that is not required for counselling such as income data from CPF.

On the other hand, if you are applying for financial assistance at the SSO, staff will be able to obtain your income information from the CPF Board to determine if you qualify for assistance. They will not have access to detailed counselling notes prepared by FSC staff.

Who processes the information that is collected?

The table below shows how we will use the information that you share with us. 

The list of agencies and services will be updated as we continue to enhance our services.

Who will receive or use your data Purpose of data use and sharing Where we retrieve your data Type of data used and received
Staff at SSOs and FSCs1 processing your application for financial assistance To assess your eligibility for financial assistance for schemes such as ComCare Schemes, Interim Assistance Fund, Home Ownership Plus Education Programme, and FSC ComCare Financial Assistance

Ministry of Home Affairs

Immigration & Checkpoints Authority of Singapore

Administrative data such as NRIC, nationality, address, date of birth, date of death and long-term visit pass details
Housing & Development Board Housing-related data such as arrears, housing type
Ministry of Education Children’s school-related information
Central Provident Fund Board

Inland Revenue
Authority of Singapore
Income-related data such as CPF contribution and tax assessment
Ministry of Health Recent medical expenses and basic care arrangements
Registry of Marriages

Registry of Muslim Marriages

Family Justice Courts

Syariah Court
Marriage / Divorce records
Early Childhood Development Agency Children’s pre-school-related information
Agency for Integrated Care Nursing home-related information
National Council of Social Service

Organisations providing financial assistance, e.g. MENDAKI
Social and financial assistance records
Singapore Land Authority Asset Ownership
Ministry of Manpower Silver Support information (only SSOs) 
SP Group Utilities-related information 
Staff at FSCs and DSSAs[2]providing
counselling services and/or parenting programmes
To better understand your situation and provide you
with better advice
Social Service Offices

National Council of Social Service

Organisations providing financial assistance, e.g. MENDAKI
Social and financial assistance records

Information which is necessary to assess needs for services
Staff at ECDA providing programmes under KidSTART To support vulnerable children through early access to health, learning and developmental opportunities. To also manage referrals from other approved agencies. Social Service Offices

Family Service Centres

Divorce Support Specialist Agencies

National Council of Social Service

Other relevant public agencies
Social and financial assistance records

Information which is necessary to assess need for services
Staff at Intake Centre and Social Investigation Services To provide interim accommodation and assess suitability of admission into Welfare Home  Social Service Offices

Family Service Centres

National Council of Social Service

Other relevant public agencies
Social and financial assistance records

Information which is necessary to assess need for services 
Staff at WDA providing
employment and training assistance
To provide you with employment and training assistance
to complement the SSO’s financial assistance
Social Service Offices Administrative data such as NRIC, nationality

Social and financial
assistance records
Staff and Medical Social
Workers at approved healthcare institutions/ Intermediate and Long Term Care
(ILTC) Providers
Please refer to http://www.moh.gov.sg/datasharing.

[1] The list of FSCs includes the following Family Service Centres: 
@27 Family Service Centre, Ang Mo Kio Family Service Centre, AWWA Family Service Centre, Care Corner Family Service Centre (Admiralty), Care Corner Family Service Centre (Queenstown), Care Corner Family Service Centre (Tampines), Care Corner Family Service Centre (Toa Payoh), Care Corner Family Service Centre (Woodlands), Cheng San Family Service Centre, Fei Yue Family Service Centre (Bukit Batok), Fei Yue Family Service Centre (Choa Chu Kang), Fei Yue Family Service Centre (Yew Tee), Fei Yue Family Service Centre (Champions Way), Fei Yue Family Services at SSO@Taman Jurong, Hougang Sheng Hong Family Service Centre, Kampong Kapor Family Service Centre, Kreta Ayer Family Services at SSO@Kreta Ayer, Lakeside Family Centre (Jurong East), Lakeside Family Centre (Jurong West), Marine Parade Family Service Centre, MWS Covenant Family Service Centre (Hougang), MWS Family Service Centre (Yishun), MWS Family Service Centre (Tampines), Pasir Ris Family Service Centre, Persatuan Pemudi Islam Singapura (PPIS) Family Service Centre (East), PPIS Family Service Centre (West), Punggol Family Service Centre, REACH Family Service Centre, Rotary Family Service Centre, Sembawang Family Service Centre, Sengkang Family Service Centre, Serangoon Moral Family Service Centre, Singapore Indian Development Association (SINDA) Family Service Centre, Singapore Children’s Society Family Service Centre (Yishun), South Central Community Family Service Centre, The SBL Vision Family Service Centre, Thye Hua Kwan (THK) Family Service Centre Bedok North, THK Family Service Centre Bukit Panjang, THK Family Service Centre Jurong, THK Family Service Centre MacPherson, THK Family Service Centre Tanjong Pagar, TRANS Family Service Centre (Bedok), TRANS Family Service Centre (Bedok Reservoir), TRANS Family Service Centre (Bukit Timah), Viriya Family Service Centre, Whampoa Family Service Centre, Whispering Hearts Family Service Centre

[2] The list of DSSAs includes the following Divorce Support Specialist Agencies:
Care Corner Centre for Co-Parenting, Thye Hua Kwan Centre for Family Harmony, HELP Family Service Centre, PPIS As-Salaam Family Support Centre


Why do I need to sign multiple forms?

Different forms are needed for different purposes. 

For example, the consent form to collect, use and share data will enable the SSO social assistance officer, FSC/DSSA social worker, ECDA KidSTART officer, intake centre/social investigation officer to access the information we need to provide you with the service. It is designed to reduce inconvenience to you to give consent every time your information is required.

Other types of forms that you might be asked to sign include an authorisation form to record the session for purposes of coaching and social work supervision. This form needs to be signed to safeguard your privacy.

If I do not give my consent to data sharing, will my personal data remain protected?

If you have not given us consent to use your data for sharing, your personal data will not be disclosed. It will remain protected, unless consent has been given to us for sharing.

Who can I approach if I have queries?

If you are receiving assistance or services at the SSO, FSC, DSSA, ECDA or Intake Centre/Social Investigation, you may approach their staff for more information on data sharing.

If you are receiving treatment at any public healthcare institution or Intermediate and Long-Term Care provider, you may also approach their staff for more information about data sharing.

For general queries, please email MSF_SS_Data@msf.gov.sg.

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