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Singapore Government

Government Awards Tender to Develop Common IT System to Coordinate Social Service

Government Awards Tender to Develop Common IT System to Coordinate Social Service

The Government has awarded the tender to develop the Social Service Net (SSNet) - a national case management system for the social service sector. SSNet will enable service providers to better coordinate the delivery of social assistance and social services to individuals and families in need. It is a joint effort of the Ministry of Social and Family Development and the Infocomm Development Authority of Singapore.

The development of SSNet will be undertaken by Accenture Pte Ltd at a contract value of S$26.5 million. The system will include case and referral management system and assessment tools. It will facilitate the sharing of information among service providers. As a result, beneficiaries will receive more timely and effective assistance without having to repeat information or submit the same documents at each social service touch point. Safeguards will be put in place to ensure that information is shared on a needs basis and used responsibly. 

The implementation of the SSNet will start with the Family Service Centres (FSCs) and Social Service Offices (SSOs) in the 3rd quarter of 2015.  Minister Chan Chun Sing shared, “Our aim is to better serve those in need. To ensure that the SSNet achieves this objective, we have been working closely with stakeholders on its design and functionalities. Even after it is developed, it will take time for help agencies – from voluntary welfare organisations as well as the government - to transit to the new system. We will provide the necessary support, and work closely with all partners to ensure a smooth transition.”

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