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Singapore Government

Social Service Offices to be set up in HDB towns to strengthen delivery of social services to needy Singaporeans

Social Service Offices to be set up in HDB towns to strengthen delivery of social services to needy Singaporeans

The Ministry of Social and Family Development (MSF) will set up about 20 Social Service Offices island-wide over the next 2-3 years to serve needy residents in HDB towns. These Offices will build on the existing network of help touch points and enable the ministry to meet future needs. The move will strengthen service delivery as social assistance and services will be more accessible and coordinated in each locality.


The Social Service Offices will administer ComCare assistance to bring social assistance closer to needy Singaporeans. This will significantly increase the number of ComCare touch points beyond the current five Community Development Councils (CDCs). Needy residents will be able to go to the Social Service Office near their homes to seek assistance once it has been established in their HDB town. Residents can still access ComCare assistance at the CDCs or call ComCare Call at 1800-222 0000.


The Social Service Offices will also participate in the planning of social services in their neighbourhoods. Residents can therefore expect to benefit from social services which are better planned to meet their specific needs. This will be done in partnership with other stakeholders such as the Community Development Councils (CDCs), Family Service Centres (FSCs), Grassroots and other community organisations.

Residents with multiple needs will also benefit from the closer stakeholder relationships. Their needs will be met more effectively through better coordination and integration of services among agencies.


The Social Service Offices will be rolled out starting from the third quarter of this year. By end of this year, four new Social Service Offices are expected to be set up at Kreta Ayer, Jalan Besar, Jurong West and Bukit Panjang / Choa Chu Kang. The Social Assistance Units at the five existing CDCs will also be converted to Social Service Offices by end of this year.
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