⚠️ Alert: Be alert to scammers who may be impersonating MSF on social media platforms. Do not click on suspicious links to phishing websites and do not provide any personal, credit card or bank account details, make payments, or follow any instructions on the websites. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.
Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.
Have a question about MSF? Find quick answers with our chatbot Ask MSF or search for MSF Frequently Asked Questions.

Data On The Average Waiting Time For An Applicant To Receive A Parking Label And Measures To Reduce The Waiting Time For Applicants

Type: Parliamentary Questions

Topic(s): Disability Services


Mr Melvin Yong Yik Chye asked the Minister for Social and Family Development (a) in the past three years, what is the average waiting time for an applicant to receive a parking label under the Car Park Label Scheme for Persons with Physical Disabilities; and (b) what can be done to help reduce the waiting time for applicants.

Answer

In the last 3 years, more than 90% of applicants received a physical parking label within 15 working days after submission of a complete Car Park Label Scheme application to SG Enable. Complete applications were typically approved within 6 working days, and applicants can start using accessible parking lots upon approval, without waiting for the physical label.

Nevertheless, as the printing and delivery of the physical label takes time, SG Enable will explore technological solutions to complement or replace the current physical label.

We also encourage more applicants to use SG Enable’s eService, as it indicates the information fields that are compulsory, which helps to guide applicants to submit the necessary information in the first instance. Compared to applications submitted through email or post, those submitted via eService also require less backend administrative work, which helps to reduce processing time.