Mr Melvin Yong Yik Chye asked the Minister for Social and Family Development (a) in the past three years, what is the average waiting time for an applicant to receive a parking label under the Car Park Label Scheme for Persons with Physical Disabilities; and (b) what can be done to help reduce the waiting time for applicants.
Answer
In the last 3 years, more than 90% of applicants received a physical parking label within 15 working days after submission of a complete Car Park Label Scheme application to SG Enable. Complete applications were typically approved within 6 working days, and applicants can start using accessible parking lots upon approval, without waiting for the physical label.
Nevertheless, as the printing and delivery of the physical label takes time, SG Enable will explore technological solutions to complement or replace the current physical label.
We also encourage more applicants to use SG Enable’s eService, as it indicates the information fields that are compulsory, which helps to guide applicants to submit the necessary information in the first instance. Compared to applications submitted through email or post, those submitted via eService also require less backend administrative work, which helps to reduce processing time.