We work closely with the National Council on Problem Gambling (NCPG) and other partners to minimise the social impact of problem gambling in Singapore.
1. Develop social safeguards to minimise problem gambling
We work with NCPG to promote a responsible gambling culture among gambling operators. A Responsible Gambling Forum comprising industry and community representatives was established in June 2013 to promote shared commitment and understanding towards responsible gambling.
NCPG has introduced a Responsible Gambling Code for voluntary adoption by non-casino gambling operators. The Singapore Pools, Singapore Turf Club and some operators of private lottery clubs have adopted the Code.
For casino social safeguards, we work closely with the Casino Regulatory Authority and NCPG. These safeguards include:
- Casino entry levies
- Entry ban for those below 21 years old
- Credit restrictions for local casino patrons
- Casino exclusions and visit limits under NCPG
- Self-Exclusion and Voluntary Visit Limit
- Family Exclusion and Visit Limit
- Third-Party Exclusion and Visit Limit
- Regulations on casino advertising and promotion
- The Casino Control (Advertising) Regulations (CCAR) was introduced in 2010 to prevent casinos from targeting the domestic market, which includes Singapore Citizens, Permanent Residents and foreigners.
- Regulations on responsible gambling
- The Casino Control (Responsible Gambling) Regulations was introduced in May 2013 to provide for a robust responsible gambling regime for casinos.
2. Help problem gamblers and their families
We work with NCPG and our appointed agencies (Healthway Medical Group, The Resilienz Clinic and THK Centre for Family Harmony) to develop and provide help services to problem gamblers and their families.
We work with NCPG and the National Addictions Management Service (NAMS) to run the National Problem Gambling Helpline, which is operated by para-counsellors 24 hours a day, 7 days a week. The Helpline provides information on problem gambling and casino exclusions, as well as over-the-phone counselling for problem gamblers.
Details on support services and assistance for issues related to problem gambling can be found here.
3. Educate the public
We support NCPG’s public education campaigns to raise awareness of problem gambling and to encourage both gamblers and family members affected by problem gambling to seek help