Please call the police at 999 immediately if the child's life and safety is in imminent danger.
Reporting suspected child abuse is the first step to prevent or stop the abuse. To find out more about child abuse and the Child Protection System in Singapore, please click here.
National Anti-Violence Helpline (NAVH)
Operating hours: Monday - Sunday, 24 hours
To get advice
The NAVH is a dedicated 24-hour helpline for reporting of violence and abuse. If you or someone you know is encountering child abuse, call the NAVH at 1800-777 0000.
The NAVH aims to make it easier for victims of violence and abuse, members of the public or professionals to seek help or make a report, by consolidating the services provided by various existing helplines into a single helpline. MSF's Child Protective Service (CPS) Helpline had been converted to the NAVH on 18 January 2021.
Community Guardian App (CGA)
The Community Guardian App (CGA) is one of the service offerings as part of the Ministry of Social and Family Development’s (MSF) National Anti-Violence Helpline (NAVH). It was developed by PAVE Integrated Services for Individual and Family Protection Specialist Centre (PAVE), in collaboration with Infocomm Media Development Authority (IMDA) and learning technology company MQ Spectrum Pte Ltd. The App aims to empower grassroots leaders and volunteers to function as first responders to reports of family violence and ensure quicker responses to incidents. The App was developed in response to a rise in domestic violence reporting during the COVID-19 Circuit Breaker period in 2020; MSF has taken over the operation of the App since October 2020.
The CGA was launched on 30 July 2020 and piloted in 2 Group Representative Constituencies (GRCs) and 5 Single Member Constituencies (SMCs). Grassroots leaders and volunteers who are trained can use the App to report cases of domestic violence. The CGA administrators will in turn use the App’s location detection capabilities to quickly find trained first responders in the vicinity to investigate the incident. The first responders can also input the case details via the App, allowing administrators to immediately review the details of the case and assign appropriate additional support as necessary.
Details to report
When reporting, it would be helpful to provide as much information as possible, if the information is available:
- Description of injuries, abuse, neglect
- Location of abuse
- When and how did you find out about the abuse
- Child(ren)’s name, age, address
- Name of the alleged person causing harm, age and relationship to the child(ren)
- Your name and contact details
MSF has trained professionals in the community (e.g. teachers, social service agency staff) to use the Sector Specific Screening Guide (SSSG) and Child Abuse Reporting Guide (CARG). The SSSG and CARG guide professionals on managing reports of suspected child abuse, and the follow-up thereafter to ensure the safety and well-being of the children. For more information on these guides and how to be trained, please visit this page.