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Reporting of Suspected Child Abuse

Please call the police at 999 immediately if the child's life is in danger.

Reporting suspected child abuse is the first step to prevent or stop the abuse. To find out more about child abuse and the Child Protection System in Singapore, please click here.

Child Protective Service Helpline

1800-777 0000
Operating hours: Monday - Sunday 7.00 am - 12 midnight

 

To get advice

There are specialised community-based agencies that work with families with child protection concerns. They provide community-based intervention to keep children safe within their families. Should you need to get in touch with any of these agencies, the links to their websites are provided below:

Big Love Child Protection Specialist Centre 
Website: http://www.biglove.org.sg/
Operating hours: Monday – Friday 9.00am – 6.00pm

HEART@Fei Yue Child Protection Specialist Centre
Website: https://www.fycs.org/our-work/children/community-based-child-protection-specialist-centre/
Operating hours: Monday – Friday 9.30am – 5.30pm

PAVE Integrated Services for Individual and Family Protection Specialist Centre (PAVE ISIFPSC)
A one-stop integrated community-based service for individuals and families experiencing violence. PAVE Family Violence Specialist Centre and Safe Space Child Protection Specialist Centre had started operating as one centre from 1 April 2020 to address issues on violence holistically through the continuity of services related to child protection and family violence. The ISIFPSC provides the following services:

  • Information and Referral service
  • Personal Protection Order (PPO) assistance
  • Casework and Counselling

Website: https://www.pave.org.sg
Operating hours: Monday – Friday 9.00am – 1.00pm; 2.00pm – 6.00pm

Details to report

When reporting, it would be helpful to provide as much information as possible, if the information is available:

  • Description of injuries, abuse, neglect
  • Location of abuse
  • When and how did you find out about the abuse
  • Child(ren)’s name, age, address
  • Name of the alleged person causing harm, age and relationship to the child(ren)
  • Your name and contact details

For professionals

MSF has trained professionals in the community (e.g. teachers, social service agency staff) to use the Sector Specific Screening Guide (SSSG) and Child Abuse Reporting Guide (CARG). The SSSG and CARG guide professionals on managing reports of suspected child abuse, and the follow-up thereafter to ensure the safety and well-being of the children. For more information on these guides and how to be trained, please visit this page.​​

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