Partners Engaging and Empowering Rough Sleepers (PEERS) Network

What You Can Do

Get Help for Rough Sleepers

If you encounter a rough sleeper who requires support or shelter, you can:

  • Contact the PEERS Office at MSF_PEERSOffice@msf.gov.sg;
  • Call the ComCare hotline at 1800-222-0000; or
  • Submit a request via the Help Neighbour feature on the OneService app.

Alternatively, you may engage the rough sleepers and homeless individuals, and refer them for support at the Social Service Office (SSO) or Family Service Centre (FSC):

  1. Befriend and engage the rough sleeper or homeless person to understand why they may be sleeping rough.

  2. Obtain consent: Ask if the rough sleeper is open to assistance, such as being referred to apply for financial assistance or to work with a social worker on their area of concern.

a. If they are willing, assess the nature of issues faced. For financial or employment issues, please refer them to their nearest SSO. For behavioural, social, and family issues, please refer them to FSCs.

b. If they are unwilling to be assisted, continue engaging and befriending them but do not force a referral. You may also advise the rough sleeper or homeless person to walk in at the nearest SSO or FSC during office hours.

The nearest SSO and FSC can be located via the MSF Directories.

Sometimes, you may encounter urgent situations that require immediate intervention:

  • If the rough sleeper is observed to be exhibiting violent behaviour threatening public order and safety, please maintain a safe distance and call 999 for the police.
  • In the event of a medical emergency, please call 995 for an ambulance.
  • In the event of a mental health crisis, please contact 6389-2222 for IMH Emergency Services.
  • In the event of domestic, spousal or child abuse, please click this link to make a report at the National Anti-Violence Helpline or call 1800-777-0000.

 

 

 

Find Out More

Call Us

1800-222-0000

To enquire about financial assistance or social support.

Operating hours: Mon to Sun 7am to 12mn

Airtime charges apply for mobile calls to 1800 service lines.

 

Email Us

MSF_PEERSOffice@msf.gov.sg




Frequently Asked Questions (FAQs)