Have a question about MSF? Find quick answers with our chatbot Ask MSF or search for Frequently Asked Questions.

Be wary of scams or phishing attempts (e.g. fake website on MSF Services). From 1 July 2024, government SMSes will be sent from a single Sender ID “gov.sg”. MSF will never ask you to send money, give us your credit card information, or One-Time Passwords (OTP). Learn more from our scam advisory.

Maintenance Notice

Singpass is undergoing scheduled maintenance on 28 Jul 2024 (Sun), 12am to 8am.

e-NETS will be undergoing scheduled maintenance on 11 Aug 2024 (Sun), 3am to 6am.

Please do not schedule your LPA certification session with the Certificate Issuer during this period. We apologise for any inconvenience caused.

About the Office of the Public Guardian

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The Office of the Public Guardian (OPG)

The Public Guardian carries out functions under section 31 of the Mental Capacity Act (MCA) to enable and protect persons who lack mental capacity.

The OPG is a Division of MSF. The Office supports the Public Guardian in carrying out his/her functions.

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Lasting Power of Attorney (LPA)

An LPA is a legal document that allows a person who is at least 21 years of age (the Donor) to voluntarily appoint one or more persons (the Donee(s)) to make decisions for and act on behalf of the Donor in the event the Donor loses mental capacity.

How to Make a Lasting Power of Attorney


The CI signs on the LPA Form as a witness for the Donor, to certify that the Donor understands the purpose of the LPA and the scope of authority granted to Donees.

The CI also ensures that there is no fraud or undue pressure used to induce the Donor to make the LPA.

More information on CIs can be found Click here to read morehere.

There is no requirement for the Donee to be present when the certificate issuer witnesses and certifies on the LPA. However, some certificate issuers may prefer that the Donees are present. Hence, it would be best to check with the certificate issuer beforehand.

The LPA and Will are two separate legal documents. An LPA allows a person (‘Donor’) to appoint one or more Donees to make decisions and act on his behalf if he should lose mental capacity one day. The LPA will be cancelled upon the death of the Donor.

A Will is to provide for the administration and distribution of what he owns (‘his estate’) among his beneficiaries after his death.

Contact Us

MSF Consolidated Hotline


To reach the Office of the Public Guardian, say "OPG" when prompted by the virtual assistant.

You will be prompted to key in your NRIC number. With the use of NRIC as a primary identifier, our system can capture your preferences and retrieve your past call enquiries to us to serve you better. Please be assured that your information will be kept secured and confidential.

Airtime charges apply for mobile calls to 1800 service lines.

The Office of the Public Guardian Email