Be wary of scams or phishing attempts (e.g. fake website on MSF services). MSF will never ask you to send money, give us your credit card information, or One-Time Passwords (OTP). Learn more from our scam advisory. Stay vigilant and protect yourself against scams.

Have a question about MSF? Find quick answers with our chatbot Ask MSF or search for Frequently Asked Questions

MSF website will undergo scheduled maintenance on Saturday 25 May, 10pm to Sunday, 26 May, 6am. During this maintenance period, users may experience intermittent access issues when accessing the website. We apologise for any inconvenience caused.

Using a Lasting Power of Attorney

A Donee is able to transact on a Donor’s behalf only when the Donor has been certified by a registered medical practitioner to have lost mental capacity. All registered medical practitioners are able to provide such medical reports.

When transacting with any third party agency (e.g. banks, insurance agencies, HDB, CPFB, SLA etc.), please send the Donor’s electronic LPA to the agency via your OPGO dashboard, to ensure the latest version of the LPA is relied on.

Other supporting documents may also be required by the agency e.g. NRIC of Donee(s), doctor’s medical report certifying Donor’s loss of mental capacity to manage his/her affairs. Click here​ for a sample of the medical report.

An individual’s loss of mental capacity may be temporary or permanent. If the Donor regains capacity, the Donee must step aside for the Donor to make his own decisions. The LPA remains valid and can be used should the Donor lose mental capacity again.​

Using_the_LPA